• Support the technical success of assigned customer accounts across their entire intelligence journey, from onboarding to renewal • Develop a strong understanding of customers intelligence goals to define and deliver high-value, measurable outcomes • Monitor and drive intelligence platform adoption, usage patterns and integration health • Conduct periodic account health reviews and present value realization metrics • Collaborate with senior technical account managers to identify and mitigate risks to account health and renewal • Understand customer intelligence needs and proactively identify growth opportunities • Serve as the primary technical liaison, collaborating with customer security teams on configuration, data integration, and optimization • Build structured customer success plans • Collaborate with sales, product management, data science and intelligence teams • Deliver intelligence advisory engagements, addressing emerging threats • Serve as a trusted customer advocate • Manage multiple complex priorities while maintaining quality