Gainsight

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do.

Principal Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 1,001-5,000Since 2013H1B SponsorCompany SiteLinkedIn

Location

New York + 4 moreAll locations: New York, Rhode Island, South Carolina, Tennessee, Texas

Posted

61 days ago

Salary

Not specified

10 yrs expEnglish

Job Description

• Manage approximately five clients in Gainsight's Strategic Accounts segment • Proactively manage risks and foster adoption and outcomes • Provide mentorship and leadership to team members • Develop and lead strategic client partnerships • Quantify and communicate ROI for clients throughout their lifecycle • Act as a trusted advisor on Customer Success best practices • Cultivate deep executive-level relationships within client organizations • Drive cross-functional initiatives to identify strategic opportunities • Represent Gainsight as a recognized industry expert

Job Requirements

  • Over 10 years of progressive experience in Customer Success
  • Expert-level knowledge of Customer Success best practices
  • Extensive experience with highly complex, enterprise-level products
  • Prefers C-level engagement with strong relationship-building skills
  • Exceptional skill in navigating and leading through ambiguity
  • Proven leadership in cross-functional collaboration
  • Demonstrated thought leadership in the Customer Success industry
  • Experienced in developing and delivering executive-level presentations

Benefits

  • fully covered medical premiums (employee-only)
  • flexible PTO
  • 401(k) plan
  • dental and vision coverage
  • remote work options
  • $10,000 lifetime fertility stipend
  • access to coworking spaces around the globe
  • dedicated Recharge Holidays - one long weekend each quarter

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