Role Description

The Behavioral Health Operations Manager is responsible for overseeing the day-to-day operational functions of behavioral health services to ensure efficient, compliant, and high-quality care delivery. This role partners closely with clinical leadership to optimize workflows, improve performance metrics, and ensure adherence to regulatory and organizational standards. The Operations Manager plays a critical role in driving productivity, managing staff performance, and supporting strategic initiatives across behavioral health programs.

Responsibilities

• Manage daily operations of behavioral health programs, ensuring alignment with organizational goals and service delivery standards
• Monitor workflow efficiency, patient throughput, and service utilization
• Implement and maintain operational policies and procedures
• Track and analyze key performance indicators (KPIs), including caseload productivity, documentation timeliness, and no-show rates
• Develop and execute performance improvement plans where necessary
• Ensure compliance with regulatory requirements (e.g., Medicaid, state agencies, accreditation bodies)
• Supervise non-clinical and/or operational staff, i.e. administrative personnel
• Provide coaching, training, and performance management to staff
• Collaborate with leadership on workforce planning and staffing models
• Ensure adherence to all federal, state, and organizational policies
• Oversee credentialing coordination and operational compliance workflows
• Partner with clinical, finance, IT, and other internal teams to support program initiatives
• Generate regular operational reports and dashboards
• Use data to identify trends, gaps, and opportunities for improvement

Qualifications

• Bachelor’s degree in Healthcare Administration, Public Health, Business Administration, or related field required
• Master’s degree (MHA, MBA, MPH, or related) preferred
• 3–5+ years of experience in healthcare operations, preferably in behavioral health
• Experience managing teams and overseeing performance metrics
• Familiarity with Medicaid/managed care environments strongly preferred

Skills & Competencies

• Strong operational and analytical skills
• Knowledge of behavioral health workflows and regulatory requirements
• Excellent leadership, communication, and interpersonal skills
• Proficiency with EHR systems and reporting tools
• Ability to manage multiple priorities in a fast-paced environment

Equal Opportunity Employer

Essen Health Care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.