Automattic
We are passionate about making the web a better place. Fully distributed since 2005.
Product Operations Manager
Product OperationsProduct OperationsFull TimeRemoteTeam 1,001-5,000Since 2005H1B SponsorCompany SiteLinkedIn
Location
United States
Posted
60 days ago
Salary
$100K - $170K / year
Bachelor Degree6 yrs expEnglishCloudSDLCWord Press
Job Description
• Own the Jetpack operating cadence: Design and run the rhythms that keep teams aligned (planning cycles, weekly execution check-ins, launch readiness), optimizing for async collaboration and clarity.
• Portfolio coordination across a suite: Keep multiple product lines moving by defining milestones, sequencing work across teams, and helping leaders make tradeoffs across competing priorities.
• Cross-team dependency management: Proactively surface and manage dependencies across the plugin UX, cloud services, identity and connection, billing, and shared infrastructure.
• Release and launch operations for a multi-surface product: Coordinate launches that may span WordPress admin UX, wordpress.com touchpoints, emails, mobile surfaces, and cloud services, ensuring rollout plans, safeguards, and communication are crisp.
• Operational ownership for packaging and change management: Improve how we introduce, bundle, migrate, and deprecate features across plans, including internal readiness for Support, Docs, and Marketing.
• Status, visibility, and reporting: Translate complex work into clear stakeholder updates, including dashboards that reflect portfolio health, delivery confidence, risk, and impact.
• Risk and incident-adjacent coordination: When reliability or support spikes happen, help organize response and follow-through (root cause visibility, ownership, postmortem actions, prevention work).
• Governance and lightweight process: Develop and institutionalize scalable program practices (intake, kickoff templates, risk tracking, decision logs, retros) that fit how Jetpack teams actually work.
• Facilitation and alignment: Lead high-signal working sessions when needed (kickoffs, pre-mortems, decision reviews, retros), so teams leave with clarity and momentum.
• Continuous improvement: Identify recurring execution pain points in a broad portfolio and turn them into durable systems, templates, and playbooks, then teach and scale them.
Job Requirements
- 6+ years of experience in Product Operations, Program Management, Technical Program Management, PMO, BizOps, or similar roles in a product-led organization.
- Proven success driving complex, cross-functional initiatives from ambiguity to delivery, across multiple teams and time zones.
- Strong understanding of software delivery practices (SDLC, Agile, Kanban), and the judgment to apply them pragmatically.
- Experience operating in a portfolio environment where multiple products, services, or offerings share infrastructure, teams, and constraints.
- Excellent written communication and stakeholder management skills. You can turn chaos into crisp plans, decisions, and updates.
- Strong analytical instincts. You know what to measure, how to interpret it, and how to turn insights into action.
- Comfort operating in a distributed, asynchronous environment, with a bias toward documentation, clarity, and momentum.
- Tools fluency (for example: Linear or Jira, GitHub, docs, dashboards, spreadsheets) and a preference for simple systems that scale.
Benefits
- We are a fully-remote company with an open vacation policy
- Health insurance
- Professional development opportunities
- Equipment allowances
Related Guides
Related Categories
Related Job Pages
More Product Operations Jobs
Product Operations71 days ago
Full TimeRemoteTeam 201-500H1B Sponsor
Senior Product Operations Manager guiding clean energy hardware strategy
Product Operations75 days ago
Full TimeRemoteTeam 51-200H1B No Sponsor
Product Operations Manager leading AI-driven healthcare solutions
California
Product Operations88 days ago
Full TimeRemoteTeam 1,001-5,000Since 1979H1B Sponsor
Director of Strategic Transformation & Product Ops at QAD, a SaaS company
ERP
Product Operations99 days ago
Full TimeRemoteTeam 51-200Since 1993H1B No Sponsor
Director of Product Operations enhancing SaaS product performance for healthcare organizations
Azure