• The Account Manager will act as the primary liaison between our company and our customers. • Drive value by understanding our clients’ business objectives while finding solutions that complement those initiatives. • Grow client revenue, maintain positive relationships with existing clients, and maintain assigned quotas. • 70-80% of the AM’s time will be customer facing while 20-30% spent on internal project management. • Collaborate with the Director of Operations. • Provide quotes using industry analytics, market conditions, and history to quote freight rates for customers on a per load or contract basis. • Act as the liaison between key customers and internal teams to identify new strategic customers. • Ensure client satisfaction and identify new opportunities to create increased revenue. • Stay in touch with all accounts on a daily basis. • Prospect new customers using email, cold calls, networking, etc. • Monitor the health of current accounts and the volume balance of your book. • Manage and mitigate account service-related issues/failures. • Responsible for the success of the engagement and overall client satisfaction. • Establish, maintain, and grow customer relationships. • Proactively assess, clarify, and validate customer needs on an ongoing basis. • Maintain and grow account revenue. • Maintain and or exceed defined quotas for each account. • Collaborate with various internal departments to ensure that our customers’ requests are fulfilled.