• Serve as a technical subject matter expert for Delinea’s Privilege Access services and product offerings • Be the customer trusted advisor to ensure engagement and success with the Delinea solution deployment, expedite resolutions to obstacles, and help them derive the most out of their Delinea investment. • Regularly monitor customer health, and communicate results with regional sales team, support, and renewals team • Deliver remote services to new and existing customers including software configuration, onboarding, and training • Engage with customers to quickly resolve high priority issues impacting their service delivery • Track new bugs, new product releases, and security vulnerabilities and proactively notify customer of any changes that may impact its environments. Will serve as the customer advocate for promoting customer interest within Delinea Engineering and Product Management organizations for future functionality and product roadmap items. • Regular review sessions to validate plans, configurations, and designs centered around Delinea software and operations. • Document customer environment details and share with Delinea Support and Engineering teams for faster issue root-cause and resolution. • Coordinate and oversee Early Beta Access program of new releases, identifying opportunities to impact future product direction and assist with the testing and validation process • Subject to travel and safety restrictions, travel to customer facilities primarily in North America for Quarterly Business Reviews and Solution assessment. • Maintain an established level of performance with our customers measured via satisfaction surveys • Foster and leverage key relationships inside Delinea to influence various functional groups to apply key resources to solve customer issues quickly. • Develop and present executive-facing reports that summarize real-time situational updates and analysis as well as key themes extracted from escalations worldwide.