• Build Strong relationships with clients to maintain existing business and to acquire new accounts by consistently providing prompt, accurate, and courteous service. • Process New and Renewal business, endorsement requests, proofs of insurance, and review policies and endorsements for accuracy and relevance. • Correspond in a professional manner with insurance companies and clients to update, obtain or verify necessary information for account servicing. • Accurately answer client questions about their insurance coverages and needs. • Accurately answer insurance company underwriting questions about client accounts. • Assist with Claims processing when applicable. • Assist with Marketing when applicable. • Keep informed about new coverages and products. • Handle tasks in a manner which comply with the agency’s quality control standards • Continue to look for opportunities to make new sales and cross sell when in contact with clients.