• Independently deliver live customer training sessions, webinars, and onboarding workshops. • Own assigned SewerAI University courses or training tracks, including session delivery and ongoing updates. • Create, update, and maintain enablement content such as training decks, guides, videos, and self-service documentation. • Ensure training content remains accurate and aligned with current product functionality. • Collect and synthesize customer feedback to improve training effectiveness and clarity. • Execute standardized onboarding programs for new customers, ensuring training milestones are completed on time. • Manage onboarding activities for small to mid-complexity customers with minimal oversight. • Coordinate with Professional Services and Senior Enablement Managers on onboarding for enterprise or complex accounts. • Monitor onboarding progress and proactively surface risks, delays, or adoption challenges. • Reinforce best practices for workflows, configuration, and product usage to accelerate customer time-to-value. • Own execution of defined enablement initiatives (e.g., new course rollouts, training refreshes, onboarding updates). • Track enablement metrics such as training attendance, completion, and early adoption indicators. • Identify recurring customer challenges and recommend content or process improvements. • Support enablement-related project work, timelines, and deliverables. • Partner with Marketing to support customer-facing educational content and campaigns. • Collaborate with Product and Engineering to stay current on feature releases and translate changes into training updates. • Contribute to internal enablement resources used by Customer Success and Professional Services teams. • Serve as a reliable enablement point of contact for internal stakeholders on assigned initiatives.