• Directly manage, coach, and develop a team of Customer Success Managers, ensuring alignment with PowerSchool’s customer-centric values and product adoption goals. • Guide the team in driving product adoption, usage maturity, and customer enablement activities to ensure clients see measurable value. • Oversee ongoing customer relationship management, ensuring regular strategic touchpoints that assess health, gather feedback, and strengthen executive alignment. • Identify early indicators of account dissatisfaction or risk and partner cross-functionally to address barriers to success. • Support retention efforts by ensuring the team maintains strong health metrics, mitigates risk proactively, and drives strong alignment between customer goals and PowerSchool solutions. • Work closely with EICs, Account Management, Support, Product, and Professional Services teams to deliver a seamless and effective customer experience. • Assist in the design and implementation of scalable processes, playbooks, and best practices that elevate the consistency and effectiveness of customer success activities. • Act as a senior escalation point for customer concerns, partnering with internal teams to resolve issues and uphold a high standard of customer satisfaction.