Volaris Group
Volaris acquires, strengthens and grows software companies, enabling them to be clear leaders within their market.
Service Desk Analyst
Location
Michigan
Posted
60 days ago
Salary
Not specified
High School1 yr expEnglish
Job Description
• Business to business support of Wynne Systems products
• Ticket and workload management using our online ticketing tool
• Resolution of data issues
• Creation of knowledge base articles
• Replication of bugs within the Wynne System products
• Work with internal and external resources to identify and troubleshoot root causes for recurring service desk tickets
Job Requirements
- 1-3 years of previous Service Desk experience
- Excellent written and verbal communication skills
- Ability to relate complex models and ideas in clear, plain-spoken English
- Demonstrate ability to coordinate cross-functional work teams toward task completion
- Demonstrate effective analytical skills
Benefits
- medical, dental, prescription, and optical coverage
- company-paid life and disability insurance
- flex spending accounts
- 401K
- paid vacation
- paid holidays
- paid floater time
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