• Own end-to-end workflows and standards for all configuration streams, including EDI account requirements, certification, and label template governance. • Establish and monitor high-precision SLAs, QA checks, and metrics (throughput and rework rates) to ensure production-grade execution. • Lead a high-performing configuration team through coaching, work allocation, and the development of rigorous training standards. • Build and maintain an intake model that aligns team resources with business priorities, customer tiers, and go-live timelines. • Collaborate with technical teams to automate manual configuration steps and improve self-service tooling for scaling. • Proactively identify and resolve connectivity risks, such as channel instability or coverage gaps, to prevent downstream escalations. • Drive initiatives to eliminate recurring defects and improve the overall efficiency of the onboarding ecosystem.