The Medical Assistant reports to the Director of Clinical Administration and supports the Chronic Care Management Program by providing both clinical and administrative assistance to the care delivery team. This role is integral to ensuring coordinated, high-quality, and cost-effective patient care by supporting care teams, facilitating communication, managing documentation, and assisting with care transitions across healthcare settings.

• Patient Engagement & Visit Coordination
  • Serve as a primary point of contact for patients by conducting intake and confirmation calls, communicating provider‑reviewed results and care plans, and supporting initial visit preparation.
  • Coordinate scheduling and rescheduling for in‑person and telehealth visits, follow up on missed appointments, and ensure continuity when provider availability changes.
• Care Coordination, Transitions & Documentation
  • Track patient admissions, discharges, and activity across hospitals, skilled nursing facilities, and other care settings; document updates in the EMR and notify the care team.
  • Support transitions of care by obtaining and uploading medical records, coordinating respite or long‑term care stays, and scheduling return‑to‑residence visits as directed.
• Clinical Operations & Administrative Support
  • Provide day‑to‑day operational and clinical support to primary care teams, including managing the clinical inbox, processing medication refills, prior authorizations, and insurance‑related forms.
  • Collaborate with multidisciplinary teams through meetings and improvement initiatives, escalating clinical concerns appropriately to RNs or providers and keeping PCPs and specialists informed of care plan changes.

 

Who You Are

Required Qualifications: 

• High School Diploma or equivalent
• Current certification or registration (CMA, RMA, CCMA, or equivalent).
• Basic Life Support (BLS) certification
• 1+ years of experience in a clinical, healthcare, primary care, or outpatient clinical setting.
• Familiarity with EMR systems and basic clinical documentation.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
• Customer Service experience
• Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen. 

Competencies

• Ability to multi-task and prioritize in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Positive attitude, hardworking, and dependable.
• Coachable with a competitive spirit and commitment to continuous improvement.
• Results-driven with an understanding of performance measurement and analysis.

Working Conditions:

• High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required.
• Frequent use of computer and phone systems
• Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations.
• Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.
• A quiet workspace with minimal background noise for calls.

 

We encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health.

 

This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.