• Responsible for providing end-to-end support for customers • Establishes rapport and promotes effective relationships • Accurately handles customer inquiries • Responds to technical questions and resolves related issues • Engages customers in a consultative relationship • Communicates in a warm and friendly manner through various platforms • Follows established troubleshooting procedures • Resolves customer complaints through active listening and empathy • Educates and promotes self-service options • Attends training as required