• Communicate owner/landlord processes to ensure full understanding by engineers and contractors performing building infrastructure work • Identify and execute updates and implementation of policies, procedures, and best practices • Identify safety hazards and work with EH&S and account management teams to remediate risks • Manage refrigerant purchases and tracking for compliance and cost control • Gather information for business reporting purposes and track SLA performance • Track work orders in Corrigo and manage NTE (Not to Exceed) limits in work orders • Oversee operation, staffing, performance, and development of technical teams • Participate in recruiting, interviewing, and onboarding of technicians