Danaher Corporation

At SCIEX, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. The Salary Range for this role is $100,000 - $120,000, with total compensation target of $180,000 - $200,000 annually. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Senior Customer Technical Support Specialist, 2nd Shift

Support EngineerSupport EngineerFull TimeRemoteTeam 10,001+Company SiteLinkedIn

Location

United States

Posted

33 days ago

Salary

$26 - $36 / hour

Associate Degree3 yrs expEnglish

Job Description

• Provide technical support to customers through telephone and other forms of communication • Resolve Hardware, Software, Assay and Training related calls from customers • Independently resolve complex and routine issues while mentoring peers • Distinguish between hardware, reagent, and software issues to resolve customer’s issue

Job Requirements

  • Associate, vocational, or equivalent degree in biology, clinical lab science, biomedical engineering, electrical engineering, or chemistry
  • 3+ years of lab or field experience required
  • Ability to clearly articulate and provide directions over the phone or via email
  • Previous troubleshooting experience on electromechanical instrumentation is a plus
  • Previous experience in a medical technology call center or experience in a medical laboratory is a plus
  • Experience in a Customer Service environment is a plus

Benefits

  • Comprehensive package of benefits including paid time off
  • Medical/dental/vision insurance
  • 401(k) to eligible employees
  • Bonus/incentive pay
  • Flexible, remote working arrangements

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