• Investigate automobile insurance claims to determine coverage, liability, and damages by reviewing policy terms, coverage limits, and exclusions. • Communicate and collaborate with clients, claimants, agents, repair facilities, service providers, and attorneys to explain the repair and total loss processes. • Appraise damaged vehicles and equipment using claims estimating software and prepare fair, accurate repair estimates virtually. • Review and negotiate repair facility estimates; adjust supplements as necessary or assign independent adjusters when required. • Manage the repair process from initiation through resolution and issue payments in accordance with authority guidelines. • Complete total loss evaluations and explain salvage release requirements to clients and third-party claimants. • Mitigate storage costs by coordinating vehicle transport to storage-free facilities and negotiating reduced rates with tow providers when applicable. • Maintain accurate, thorough claim files, documentation, and activity logs in compliance with company procedures and regulatory standards. • Identify potential subrogation opportunities, prepare supporting documentation, and submit demands to responsible parties or their carriers. • Perform additional duties as assigned.