Nextech improves the performance of specialty practices with innovative solutions that drive efficiency and fuel growth.

Healthcare Software Support Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 201-500H1B SponsorCompany Site LinkedIn

Location

California

Posted

65 days ago

Salary

Not specified

Associate Degree1 yr expExperience acceptedEnglish

Job Description

• Develop proficiency in Nextech software functionality and learn how it is leveraged in an medical office setting • Answer incoming calls from the support queue • Reply to support emails in a timely fashion • Fully document and resolve incomplete incidents in a timely manner following Nextech guidelines • Schedule and perform upgrades of the Nextech software • Investigate software exceptions and error reports following Nextech support guidelines • Provide exceptional customer service • Maintain detailed notes and documentation for each support incident in ticketing system

Job Requirements

1 year of experience in a software troubleshooting role with customers
Excellent technical skills, including basic computer skills
Strong interpersonal, written, and verbal communication skills
Demonstrated ability to constructively work within a team environment
Proficient skills in using the Microsoft© Office Suite (Access, Excel, Outlook, PowerPoint, and Word)
Excellent customer service skills
Ability to type at a rate of 30 WPM, with 90% accuracy

Benefits

Generous annual bonus opportunity
401(k) with Employer Match
Paid Time Off & Holidays: 40 hours of paid personal time beginning January 1st of each year; 15 days of accrued PTO (increasing with years of service) and 11 paid holidays.
Volunteer Time Off
Insurance: Choice of Medical, Dental, and Vision plans
Health Savings Account with employer match
Flexible Spending Account
100% Company-Paid Parental leave (After 6 months with the company)
100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
Nextech Luminary Peer Recognition Program
Wellness Programs
Employee Assistance Program with free counseling sessions available
Corporate Discounts on Retail, Travel, and Entertainment

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