• Execute the end-to-end processing of new sales, renewals, transfers, and contract amendments within Salesforce CPQ. • Ensure all orders are accurately staged for the Salesforce Billing module to guarantee error-free invoicing for our Finance team. • Actively monitor and update contract records to ensure start/end dates, quantities, and pricing are 100% accurate. • Serve as the "go-to" partner for Account Managers and Directors, helping them generate accurate quotes and navigate the CPQ process. • Provide timely support when the CS team encounters system errors or complex quoting scenarios, escalating technical bugs to the senior BizOps team when necessary. • Help the CS team follow established workflows so that our customer data remains clean and reportable. • Help draft and update internal "How-To" guides and SOPs (Standard Operating Procedures) for CPQ and order workflows. • Conduct demos and trainings internally. • Review incoming orders to ensure they meet our internal data standards before they are finalized. • Identify recurring "pain points" in the renewal or amendment process and suggest simple improvements to the BizOps lead.