• Manage, coach and train a team of underwriters to ensure quality, compliance and service-level standards are met • Oversee the non-QM underwriting pipeline to ensure loans are reviewed, approved, and cleared-to-close within established turn times • Serve as escalation point for difficult files, guideline interpretation, and exception requests • Track productivity, quality, suspense, and defect trends with reporting and loan-level reviews • Conduct periodic loan reviews to ensure adherence to internal credit standards, investor guidelines, and regulatory requirements • Ensure loans are underwritten to guidelines that are compliant with state and federal laws and regulations, including HMDA, Regulation Z, and Regulation B • Collaborate with Operations, Sales, and Secondary leadership to align on goals, capacity planning, and service-level expectations