• Maintain deep, current expertise in U.S. and global life sciences compliance requirements related to transparency reporting • Serve as the primary compliance advisor for transparency customers, providing guidance on regulatory interpretation, risk mitigation, and industry benchmarking • Anticipate compliance trends, emerging regulations, and evolving industry expectations; translate updates into actionable internal recommendations • Maintain a deep understanding of the product; ensure comprehensive understanding of all product changes and how the changes impact customers, data and projects • Oversee the provision of customer support and professional services • Actively engage in building a strong relationship with customers; listen to customer needs and complaints and act quickly to identify solutions; share all feedback with team management and Account Management teams • Seek input and feedback from Implementation, Account Lead and Professional Services team members about customer experience, support matters, accomplishments and challenges; communicate regularly with Account Management team, providing updates on customer feedback, issues and project status • Serve as initial escalation point for team management and customers to address support, service and product issues • Ensure successful achievement of all reporting metrics and deadlines across customers; establish KPIs to track and report on progress; utilize project management tools to facilitate accurate tracking of progress and identification of risks. • Work closely with team management to design and document procedures for supporting products; assist with regular training on procedures • Collect feedback from team members and customers and identify solutions or opportunities for improvement in products and services; share information with management and Account Managers • Actively engage in sales and marketing efforts to support sales to existing and new customers through participation in industry conferences, sales meetings and other networking initiatives • Serve as member of product operations leadership team