• Configure and maintain the Workday Learning module, including learning paths, courses, certifications, assignments, and reporting • Partner with ET&D specialists and other functional areas to gather requirements, provide expertise on system capabilities, and implement effective technology solutions • Assist in the development of standard reports for ongoing customer needs • Help maintain data integrity in systems by running queries and analyzing data • Facilitate routine and ad hoc reporting for management and executives • Ensure data analyses are accurate and peer-reviewed for quality assurance • Participate in testing for system updates, new releases, integrations, and new functionalities, ensuring quality and compliance • Devise and/or modify methods and programs to solve complex data reporting needs, also provide technical consulting on complex projects • Perform system maintenance, including assisting in the review, testing, and supporting of Workday releases • Effectively manage People Service Center support tickets and cases within required timeframes and according to department policy to maintain service delivery standards • Complete other duties as assigned by management.