• Own end-to-end onboarding - Lead new brand implementations from kickoff through full activation, ensuring seamless integration and training • Write onboarding and success playbooks - Build and constantly refine the library of use cases and playbooks that brands can employ to win with OuterSignal • Develop custom playbooks - Work with each brand to map OuterSignal's insights to their specific use cases • Train and enable brand teams - Conduct working sessions with founders, marketing, and retention teams so they actually implement winning strategies using OuterSignal data • Monitor brand health and adoption - Proactively track usage patterns and intervene when brands are underutilizing or struggling • Resolve customer issues - Serve as first point of contact for questions, troubleshooting, and support escalations • Drive value realization - Ensure brands see measurable ROI by helping them connect OuterSignal insights to real business outcomes • Feed product insights internally - Act as voice of the customer, surfacing feature requests and friction points to the team