• Work closely with residents and their families to establish a viable payer source beginning from date of entry throughout the resident's stay • Process Medicaid Applications and re-determinations • Utilize Utrack to enter all data • Interact with client and facility staff with professionalism in all facets of customer service • Prioritize and adjust workload based on the urgency and importance of issues • Escalate growing balances and/or unresolved time sensitive issues • Ensure facilities are operating according to procedure and compliance • Maintain timely communication with directors, administrators, and staff regarding potential issues at the facilities • Participate in team meetings, committees, and/or conference calls • Other responsibilities may include training new BOMs