• Own outcomes for a larger, more complex book of business with midmarket/enterprise customers • Deliver consistent value reinforcement through: Strategic adoption cadences that drive admin and end-user adoption, Data-backed recommendations that tie adoption to business outcomes • Lead renewal negotiations and expansion motions, consistently achieving quarterly renewal and upsell quotas • Provide compensation strategy guidance, including plan design best practices, modeling considerations, and industry benchmarks • Identify and mitigate churn risks using data, usage trends, and customer conversations • Mentor Account Managers by sharing best practices, joining customer calls as needed, and participating in peer coaching • Partner cross-functionally with Product, Solutions, and Support to improve customer workflows and surface trends • Contribute to the development of adoption playbooks, process improvements, and scalable customer programs • Identify and implement AI-assisted improvements that streamline AM workflows and support more scalable customer management.