Samsara

Pioneer of the Connected Operations Cloud

Enterprise Implementation Consultant

Implementation SpecialistCustomer SuccessFull TimeRemoteTeam 1,001-5,000Since 2015H1B SponsorCompany SiteLinkedIn

Location

California + 7 moreAll locations: California, Connecticut, New Jersey, New York, Maryland, Massachusetts, Rhode Island, Washington

Posted

64 days ago

Salary

$97.2K - $114.4K / year

Bachelor Degree4 yrs expEnglishIo T

Job Description

• ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform • manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment • create launch plans and a roadmap to increase product usage • track implementation progress, participation, product adoption, and account health • run training sessions, demonstrate Samsara’s technology, and work through obstacles with executives and day-to-day users of the system across numerous use cases • juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers • deeply understand the Samsara platform’s capabilities and explain them to customers of all types • champion, role model, and embed Samsara’s cultural values (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team)

Job Requirements

  • 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred
  • strong priority management and high emotional intelligence
  • Experience supporting or working with technical products
  • Solutions-oriented with strong problem solving & project management skills
  • Excellent consultative skills with experience in end-to-end system implementations
  • Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering senior management, day-to-day users of our software
  • Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
  • Diplomacy, tact, and poise under pressure when working through customer issues
  • Bachelor’s degree from a 4-year institution

Benefits

  • competitive total compensation package
  • employee-led remote and flexible working
  • health benefits

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