Samsara
Pioneer of the Connected Operations Cloud
Enterprise Implementation Consultant
Implementation SpecialistCustomer SuccessFull TimeRemoteTeam 1,001-5,000Since 2015H1B SponsorCompany SiteLinkedIn
Location
California + 7 moreAll locations: California, Connecticut, New Jersey, New York, Maryland, Massachusetts, Rhode Island, Washington
Posted
64 days ago
Salary
$97.2K - $114.4K / year
Bachelor Degree4 yrs expEnglishIo T
Job Description
• ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment
• create launch plans and a roadmap to increase product usage
• track implementation progress, participation, product adoption, and account health
• run training sessions, demonstrate Samsara’s technology, and work through obstacles with executives and day-to-day users of the system across numerous use cases
• juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers
• deeply understand the Samsara platform’s capabilities and explain them to customers of all types
• champion, role model, and embed Samsara’s cultural values (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team)
Job Requirements
- 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred
- strong priority management and high emotional intelligence
- Experience supporting or working with technical products
- Solutions-oriented with strong problem solving & project management skills
- Excellent consultative skills with experience in end-to-end system implementations
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering senior management, day-to-day users of our software
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor’s degree from a 4-year institution
Benefits
- competitive total compensation package
- employee-led remote and flexible working
- health benefits
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