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National Director, Operations

OperationsOperationsFull TimeRemoteTeam 10,001+Since 2000H1B SponsorCompany SiteLinkedIn

Location

Alabama + 2 moreAll locations: Alabama, Louisiana, Mississippi

Posted

65 days ago

Salary

Not specified

Bachelor Degree1 yr expEnglish

Job Description

• Provide strategic direction, communication, training, and empowerment to Venue Directors of Operations to ensure alignment with sales goals, service excellence, and brand standards. • Build and sustain a strong leadership pipeline through succession planning and development initiatives. • Establish goals, monitor progress, and conduct regular performance and development reviews. • Partner with cross-functional teams to support enterprise initiatives and shared priorities. • Travel frequently to assigned venues to observe operations, provide in-person coaching, recognize strong performance, and ensure consistent hospitality delivery.

Job Requirements

  • Bachelor’s degree in Business Administration, Hospitality Management, or a related field (preferred)
  • 3+ years of multi-unit, high-volume operational leadership across multiple states (required)
  • 12+ years of progressive leadership experience in food & beverage operations (preferred)
  • Strong business acumen with the ability to develop and execute strategic action plans
  • Excellent communication, coaching, and interpersonal skills
  • Proven success leading leaders and driving accountability

Benefits

  • Health, dental, vision
  • 401(k) with company match
  • Generous PTO package
  • FREE game play
  • Food and retail discounts
  • Access to a fun, people-first culture

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