🔆 GoodLeap is America's leading fintech for sustainable home solutions.

Assistant Manager, Servicing Recoveries

ManagerManagerFull TimeRemoteTeam 501-1,000Since 2020H1B SponsorCompany Site LinkedIn

Location

United States

Posted

67 days ago

Salary

$70K - $80K / year

High School2 yrs expEnglish

Job Description

• Lead, coach, and develop Specialists and Sr. Specialists through performance feedback, training, and career support. • Oversee and resolve complex or high-risk escalations, serving as the final decision point before senior leadership. • Ensure team work meets compliance standards, documentation accuracy, and audit readiness. • Represent the team in leadership-level discussions and align processes with Legal, Compliance, and other departments. • Analyze team performance, identify inefficiencies, and drive process or policy improvements. • Other duties as assigned from leadership to support team

Job Requirements

2-5 years experience in Recovery management including bankruptcy, foreclosure and probate.
Strong leadership and coaching skills with the ability to mentor, develop, and evaluate team members.
Advanced problem-solving and decision-making skills, particularly in escalated or high-risk scenarios.
Excellent written and verbal communication skills for cross-team collaboration and customer/regulatory escalations.
Strong organizational and time-management skills with the ability to balance multiple priorities.
Proficiency with servicing systems, credit bureau platforms (e.g., E-Oscar, DCM), and productivity tools (Microsoft Office/Google Workspace).
In-depth understanding of servicing operations, including bankruptcy, foreclosure, probate, and regulatory compliance.
Strong knowledge of federal and state regulations impacting servicing operations (e.g., FCRA, bankruptcy procedures, foreclosure laws).
Familiarity with compliance, audit readiness, and risk management frameworks.
Understanding performance metrics, SLA management, and reporting practices.
Lead a team effectively by setting goals, monitoring performance, and providing feedback and development opportunities.
Handle escalations with professionalism, discretion, and sound judgment.
Drive process improvements by identifying inefficiencies and recommending/implementing solutions.
Collaborate with cross-functional leadership (Legal, Compliance, Billing, Collections) to resolve systemic issues.
Adapt to changing priorities and perform additional duties or special projects as assigned by leadership.