Esusu

We report rental data to the credit bureaus to help renters build credit and owners maximize property performance.

General Manager – Head of Consumer & Payments

ManagerManagerFull TimeRemoteTeam 51-200H1B SponsorCompany SiteLinkedIn

Location

California + 5 moreAll locations: California, Colorado, District of Columbia, Illinois, New York, Washington

Posted

67 days ago

Salary

$300K - $350K / year

10 yrs expEnglishRuby ON Rails

Job Description

• Own the end-to-end consumer business, including vision, strategy, execution, and performance. • Set and manage P&L, unit economics, and long-term growth strategy for consumer products. • Define success metrics across acquisition, engagement, performance, retention, and revenue. • Drive growth while balancing compliance, risk, and scalability. • Lead the roadmap for consumer-facing products, including payments, checkout, wallets, lending, and post-purchase experiences. • Champion simple, transparent, and trust-first consumer design. • Partner cross-functionally to deliver scalable solutions while driving core KPIs. • Make high-quality tradeoffs between speed, reliability, cost, and regulatory requirements with a maniacal focus on growth. • Leverage AI to deliver value, increase productivity, and drive delightful consumer experiences. • Own core payment flows (auth, settlement, funding, reconciliation, disputes, refunds). • Drive strategy across payment methods (cards, ACH, wallets, BNPL, alternative rails). • Manage relationships with payment processors, networks, issuing banks, and strategic partners. • Lead initiatives to improve approval rates, reduce fraud, optimize costs, and increase reliability. • Partner with Marketing and Growth teams to drive consumer acquisition and engagement. • Optimize onboarding, checkout conversion, and repeat usage through experimentation and data. • Identify and launch new consumer use cases, verticals, or geographies. • Build and lead a high-performing leadership team, including hiring, performance management, and creating leverage. • Set a strong culture of ownership, accountability, and consumer obsession. • Act as a senior leader across the company, influencing strategy beyond the consumer org. • Operate as a trusted thought partner to the Co-CEOs and the senior leadership team.

Job Requirements

  • 10+ years of experience in consumer fintech, payments, or financial services.
  • Proven experience as a GM, business lead, or head of a major product line.
  • Deep hands-on knowledge of payments ecosystems (cards, networks, processors, issuers, fraud, disputes).
  • Track record of building and scaling consumer products used by millions of users generating subscription revenue.

Benefits

  • 💵Competitive Salary - for Series C - $300,000 - $350,000 annually
  • 📈Equity - a significant RSU grant which vest over four years with a 1 year cliff.
  • ✅Remote first work environment - Where we trust you to get your work done.
  • 🌴Generous PTO – Enjoy a generous time off policy and 14 company wide paid holidays.
  • 🩺Premium Health Coverage – Comprehensive medical, dental, and vision insurance.
  • 💳Partial-Employer Funded Health Savings Account - Available for High Deductible Plans.
  • 🍼Paid Parental Leave – 12 weeks of 100% pay to support growing families.
  • 💰Retirement Plans – Secure your future with our competitive 401(k) offerings, including a 4% company match (for US only).
  • 🎓Tuition Reimbursement – For qualified programs to complement work experience.
  • 📚Professional Development Stipend – To support your continued growth and learning.
  • 🤝In person and virtual team get togethers - To connect with your fellow Esusu colleagues.
  • 📈Free Credit Building Benefit - Build your credit score for free as an Esusu employee.

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