• Lead the discovery and documentation of client-defined configuration requirements. • Develop and deliver Functional and Target Configuration Specifications, ensuring formal client approval and sign-off. • Configure the StarCompliance application according to agreed specifications and best practices. • Support clients through the initial rollout and adoption of the platform across their organization. • Deliver tailored client training sessions and provide expert implementation support during the deployment phase. • Facilitate structured user feedback sessions to identify problem areas and clarify feature requests • Identify, assess, and escalate delivery risks; collaborate with Professional Services leadership and Relationship Management teams to drive timely resolution. • Partner closely with Product Management and QA to validate new features and fixes; oversee defect triage, prioritization, and resolution. • Transition clients seamlessly to Customer Support post-implementation for ongoing service continuity. • Contribute to the evolution of internal delivery frameworks, including templates, playbooks, and best practices. • Collaborate cross-functionally to maintain strong client satisfaction and retention, ensuring consistent communication and expectation management throughout the project lifecycle.