Senior Business Analyst, Professional Services – Digital Success
Location
United States
Posted
77 days ago
Salary
$116K - $174K / year
Seniority
Senior
Job Description
Job Requirements
- 8-12 years of relevant experience, including proven experience as a Business Analyst or in a similar role with demonstrated growth and proficiency
- Bachelor’s degree in Business, Information Technology, or a related field
- Strong understanding of technical capabilities and business processes in SaaS B2B environments
- Demonstrable experience with Professional Services, Customer Success, and Digital Success functions and tools
- Experience with PSA or project/work management tools (e.g., Rocketlane, Kantata, Certinia, Smartsheet, Asana, Monday, etc.)
- Experience with customer hubs (Gainsight, Totango, Catalyst, EverAfter, in-product guides, etc.)
- Technical experience with CS/GTM tools such as Gong, Gainsight, ChurnZero, Freshdesk, Certinia, Intacct, etc.
- Motivated, high-potential performer with demonstrated ability to influence and lead diverse teams and stakeholders
- Self-directed with the ability to solve complex problems and successfully manage ambiguity and unexpected change
- Excellent communication and interpersonal skills, with the ability to work directly with stakeholders in collaborative initiatives
- Exceptional analytical and problem-solving skills
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