• Act as a liaison between the assigned internal customer business unit and various functional departments to support system implementation and maintenance. • Document system processes and train end-users/provide support as needed. • Analyze systems and business processes, develop cost-benefit analysis, and manage workplans to successfully deliver projects on time and within budget. • Lead project teams and direct efforts of team members to ensure timely and efficient project completion. • Create management, project status, and ad-hoc reports.