• Drive Client Outcomes & Value • Deliver measurable client value by aligning solutions to client goals, KPIs, and performance expectations • Develop and execute a client value plan aligned to business goals, KPIs, and ROI commitments • Establish ongoing value storytelling that communicates measurable outcomes to executives and stakeholders • Build a deep, strategic understanding of each client’s business, objectives, competitive environment, and stakeholder landscape • Ensure clients adopt, engage with, and love the full product suite—driving utilization, satisfaction, and impact • Lead retention and expansion initiatives, driving revenue through long-term partnership growth • Proactively prevent and detect issues before they escalate, safeguarding client health and product engagement • Own adoption strategies across the full Transcarent | Accolade product suite, driving predictable utilization and impact • Build and maintain client-specific value plans that tie solutions directly to client KPIs, performance guarantees, and ROI commitments, and proactively course-correct when off-track