• Manage a portfolio of Commercial accounts to drive renewals, adoption, and incremental expansion • Identify upsell and cross-sell opportunities aligned to customer needs and usage patterns to drive growth • Identify expansion opportunities across additional departments and business units (BUs) within the broader customer organization • Partner closely with Customer Success on renewals and account health to ensure long-term client retention and revenue stability • Clearly communicate Agiloft’s value proposition and leverage internal resources as needed • Develop and nurture long-term, productive relationships with key stakeholders, including individual contributors to senior-level and C-level executives • Act as a trusted point of contact for customers by understanding core business needs and aligning Agiloft’s capabilities with their goals • Collaborate with sales leadership and internal teams to develop and deliver consistent, high-quality customer experiences • Conduct regular business reviews to assess customer satisfaction, address challenges, and ensure alignment with clients’ evolving needs • Leverage usage data, customer insights, and forecasting tools (e.g., Clari) to identify expansion opportunities and support accurate pipeline management • Apply the MEDDPICC sales methodology to qualify opportunities, guide deal strategy, and drive predictable outcomes • Manage expansion opportunities from identification through close • Maintain accurate records of account activities, opportunities, and sales forecasts • Provide regular updates to sales leadership on progress, account strategies, and forecast accuracy • Work closely with clients to understand their evolving business requirements and provide feedback to internal teams to help shape our product and service roadmap • Capture and relay customer feedback to inform AI product development, use-case refinement, and market messaging • Leverage AI-assisted tools to enhance productivity, streamline workflows, and support day-to-day account management activities