• Completes a daily review of assigned tasks and ensures completion within the designated turnaround times and compliant with company's policy and procedures. • Reviews all requests related to missing payments and/or misapplied payments prior to submitting to the cashiering team for appropriate reversal and reallocation of funds in question. • Reviews all payment refund related requests prior to submitting to the cashiering team for reversal and disbursement of funds. • Reviews all late fee waiver requests prior to submitting to the cashiering team for removal of the assessed fees. • Processes ACH (Auto Pay) enrollment, activation, changes, and cancelation requests. • Collaborates daily with multiple internal departments to resolve servicing issues pertaining to any type financial transactions on a loan.