Be Kind. Be Correct. Be Complete.
Customer Service Specialist
Location
Ohio
Posted
73 days ago
Salary
$15 / hour
Job Description
Job Requirements
- Ohio residence preferred
- Must be a self-starter
- Must demonstrate a passion for providing outstanding service
- Must maintain composure across a variety of customer and peer interactions
- Experience working in a team environment (IE cooperating with co-workers, joint problem solving etc.)
- Routinely demonstrates strong listening skills and attentiveness to the needs of those you assist
- Excellent verbal communication skills including correct grammar and pronunciation along with tone and pitch
- Ability to remain calm under pressure in a fast-paced contact center environment
- Ability to remain calm while taking multiple consecutive calls
- Ability to show empathy for those that may be frustrated or anxious
- Ability to pay attention to detail and multitask while navigating multiple programs and handling diverse information
- Ability to use a computer quickly and accurately
- Must possess the ability to remain poised in high stress situations
- Must be willing to conquer goals and challenges
- Must type at least 30 WPM
- Ability to be flexible and handle changes efficiently
- Must be proficient in Excel, Word and Outlook Office products
- Must pass a criminal background check paid for by us (Direct Interactions)
- Legally able to work in the United States
- Must be a current resident living in the United States
- Must have a high school diploma or equivalent
Benefits
- Accrued paid time Off (PTO)
- Sick time
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