• Responsible for gathering and providing written analysis of complaints with an emphasis on business/regulatory errors. • Maintains and updates customer complaint file tracking system to ensure the system is up to date and accurate and in compliance with regulatory guidelines. • Collaborates daily with multiple internal business units by gathering information to resolve open complaints. • Provides support to the Dispute Team by preparing outgoing packages, copying, and scanning documents. • Provides general administrative support as needed. • Performs other duties or special projects as assigned.