• Lead and mentor a team of Specialists, fostering a culture of ownership, collaboration, and continuous learning. • Drive the TechOps roadmap with a focus on: Product team support (PTS), Observability modernization, SDLC observability and DORA metrics, Infrastructure as Code (IaC) maturity. • Enable Change and Problem Management teams to leverage Datadog observability tools for evaluating release quality. • Partner with the Incident Response Team (IRT) to ensure monitoring efforts are focused on actionable, high-value alerts. • Collaborate to reduce false positives, validate operational and technical procedures, and improve alert tagging and mapping. • Support the IRT team in managing Datadog On-call and Incident Management workflows, including optimization of the Incident Management and On-call analytics dashboards. • Oversee implementation and optimization of CI/CD Observability pipelines to ensure Operational Readiness standards are met. • Champion automation of operational procedures to reduce toil and improve reliability. • Act as a liaison between TechOps, Engineering, Security, and IT to support developer productivity and platform goals.