• Develop and execute Digital Solutions & Technology operations strategy aligned with Obsidian’s growth, compliance needs, and culture. • Lead day-to-day operations, including infrastructure, cloud environments, enterprise systems, and lab/scientific software. • Manage MSP resources, ensuring high-quality support and service levels. • Partner with Info Security lead to ensure robust cybersecurity and data protection. • Optimize Digital Solutions & Technology processes (incident, problem, change management) and drive adoption of best practices, with a strong emphasis on ITIL and change management in a controlled, regulated environment. • Manage vendor relationships and operations budget. • Support onboarding/offboarding, access management, and end-user training. • Foster a culture of accountability, collaboration, and continuous improvement. • Identify, assess, and mitigate IT risks; develop and maintain business continuity and disaster recovery plans. • Work closely with Facilities, Lab Operations, and other business units to ensure Digital Solutions meet evolving scientific and operational needs. • Drive process optimization and adoption of new technologies to improve service delivery and operational efficiency. • Define, track, and report on IT operational KPIs (e.g., uptime, ticket resolution, user satisfaction, compliance metrics). • Prepare for and support regulatory audits (FDA, SOX, etc.), ensuring documentation and processes are audit-ready.