Pear VC

Patient Care Operations and Enrollment Coordinator

OperationsOperationsPart TimeRemoteJuniorTeam 11-50Since 2013Company Site LinkedIn

Location

Massachusetts

Posted

83 days ago

Salary

$20 - $30 / hour

Seniority

Junior

1 yr expEnglishSpanish

Job Description

• Conduct high-volume outreach (phone, SMS, email) to patients + community organizations • Assist patients in Spanish when needed • Enroll and assist patients with MassHealth, Medicaid, and ConnectorCare applications/renewals • Identify eligibility for programs such as SNAP, WIC, LIHEAP, RAFT, EITC, etc. • Use our tooling to work structured patient task queues efficiently • Verify insurance coverage + help patients understand next steps • Connect patients to community programs and social services • Confirm availability/logistics for the clinical and social services they need • Accurately document interactions and outcomes in our system • Flag urgent + complex cases for escalation • Provide workflow + product feedback to help improve tools

Job Requirements

Must live in Massachusetts
Bilingual (English + Spanish)
License and Experience enrolling patients in benefits such as MassHealth/ConnectorCare — as a CHW, Navigator, CAC (Certified Application Counselor), or Patient Access Specialist
Ability to support patients primarily by phone, text, and email
Comfort using new technology (e.g., AI tools like ChatGPT)
Able to filter + work from organized patient task queues
1+ year experience in benefits, patient navigation, care coordination, or enrollment assistance
Strong documentation + organizational skills
Patient-centered, reliable, resourceful