• Serve as the senior level liaison for PBM clients within the Employer-Coalition Business Unit. • Lead the strategic account team with full ownership for client satisfaction and service delivery. • Develop strong internal and client relationships through proactive interactions and strong communication skills. • Collaborate with internal teams including medical, account management, clinical, product, operations, and underwriting. • Utilize consultative selling skills to recommend CVS Health solutions to meet client needs and influence client up-sell opportunities. • Develop and deliver quarterly and annual reporting to clients on their drug trend and financial performance. • Formulate responses to Request for Proposals (RFPs) through collaboration with internal partners. • Execute client renewals by building relationships with key client stakeholders.