• Educate, instruct, and upsell all assigned and newly generated accounts in an assigned territory • Act as a liaison between the client and the Labcorp operations team in relation to client needs • Provide ongoing service and timely resolution to customer base • Ensure customer retention by providing superior customer service • Recommend solutions that are client focused • Provide account management for client's day-to-day operations • Collaborate with entire sales team to grow book of business • Meet and exceed monthly retention and upsell goals • Conduct Annual Customer Business Reviews (CBRs) with decisionmakers and at least one provider • Host biannual leadership meetings for all Phlebotomy-Covered Accounts, including Phlebotomy Management • Proactively identify and address issues related to; IT/EMR workflow, Operational, testing, or billing concerns, Phlebotomy performance and staffing