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Retention Restaurant Support Specialist, SaaS Sales
Customer SupportCustomer SupportFull TimeRemoteTeam 1,001-5,000Since 2004H1B SponsorCompany SiteLinkedIn
Location
Arizona + 3 moreAll locations: Arizona, California, Colorado, Texas
Posted
40 days ago
Salary
$52K - $82K / year
Bachelor Degree3 yrs expEnglish
Job Description
• Provide exceptional and timely inbound customer support via phone and email
• Consult and educate our customers to provide value, resolve their business needs, and retain their business
• Become an expert in the Yelp Restaurant SaaS product suite and adapt product recommendations quickly to suit client needs
• Help owners with their full suite of Yelp Restaurant tools to market their restaurant, efficiently manage their front of house, and drive diners
• Grow and learn in a fast-paced high-growth environment
Job Requirements
- Bachelor's Degree or 3+ years of relevant client facing experience
- Experience in SaaS, sales, client retention, support, or customer success is preferred
- Be available to work weekends and holidays between the hours of 6AM-8PM PST
Benefits
- Full medical, vision, and dental coverage
- Mental health support and services via Modern Health
- 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter)
- 7 paid wellness days
- 12 paid holidays, plus one floating holiday
- Up to 14 weeks of parental leave
- Monthly wellness subsidy
- Flexible spending account
- 401(k) retirement savings plan
- Employee stock purchase plan
- Professional development reimbursement
- Work from home reimbursement
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