• The Senior Sales Ambassador will represent Abbott and the Core Laboratory Diagnostics brand to existing customers, focusing on developing solutions that drive revenue and achieve growth goals. • Act as a trusted partner to existing customers, building promoters and achieving targeted retention rates. • Manage and drive development of accounts according to strategic account plans, focusing on value expansion and economic profitability. • Perform assay integrations and support technical needs of the laboratory. • Improve and maintain customer satisfaction to drive better retention rates and increase Abbott’s ability to value expand. • Drive customer satisfaction and loyalty by resolving customer issues and supporting operational business reviews with key lab contacts. • Coordinate order, delivery, and billing processes. • Assess customer operations and identify opportunities for operational/service improvement. • Work with Enterprise Account Managers (EAM) to renew business early or extend contracts to block competition. • Develop and execute existing account plans to ensure customer satisfaction and drive value expansion opportunities. • Elevate customer challenges immediately in partnership with the service organization. • Support implementation processes on new accounts, including project ordering, instrument installation, and assay validation.