• Provide accurate, clear, and complete information to customers regarding policies, coverage, billing, and claims • Respond to, route, and resolve inquiries via phone and email in a friendly, timely, and professional manner • Document all customer interactions thoroughly in our internal systems • Escalate complex issues as appropriate • Confidently discuss insurance products, coverage details, exclusions, endorsements, and claims processes • Communicate complex insurance topics in plain language to ensure customer understanding • Support both English- and Spanish-speaking customers with professional fluency • Maintain a strong working knowledge of Tint’s products, services, and policy guidelines • Partner with Operations to keep support tools and workflows up to date • Contribute to the development and refinement of support processes, documentation, and policies • Help scale best practices as the Customer Support function grows