Harness

Software Delivery Simplified.

Customer Marketing, Community Manager

Community ManagerCommunity ManagerFull TimeRemoteTeam 501-1,000Since 2016H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

83 days ago

Salary

$130K - $145K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Support the overall program management and growth of the EngineeringX community, a network of senior engineering leaders focused on advancing technology, fostering leadership, and building meaningful connections. • Drive member recruitment and develop new ways to grow community membership. • Collaborate with Field CTOs and internal experts to curate and publish thought leadership content and blogs. • Own community communications, including weekly newsletters, event invitations, and lifecycle-based messaging — with an emphasis on segmentation, relevance, and member engagement. • Develop and execute a virtual event strategy that drives community engagement through curated workshops, peer discussions, and technical sessions that promote engineering excellence, innovation, and meaningful member connections. • Ensure the community delivers clear, measurable value through curated events, expert resources, peer collaboration, and experimentation-driven programming that helps members grow their teams and careers. • Track and report on community health and engagement over time, including participation trends, content performance, and experimentation outcomes, and use insights to inform future programming. • Manage the day-to-day execution of on-going customer marketing programs — ensuring timelines, communications, and deliverables stay on track. • Coordinate customer storytelling initiatives across events, webinars, and conferences — sourcing speakers, prepping presenters, and supporting on-site logistics. • Assist in the execution of Customer Advisory Board logistics, including scheduling, communications, and post-meeting summaries.

Job Requirements

  • 3–5 years of experience in customer marketing, community management, field marketing, or related roles — ideally in B2B SaaS or DevOps.
  • Strong project management and organizational skills with the ability to juggle multiple programs and priorities.
  • Excellent written and verbal communication skills; you’re as comfortable writing a customer spotlight as you are drafting a community email.
  • A natural relationship-builder who enjoys collaborating across teams and working directly with customers.
  • Detail-oriented with a passion for operational consistency, process improvement, and using data to guide decisions.
  • Comfortable working in a fast-paced, cross-functional environment where creativity meets accountability.
  • Enthusiastic about community-led marketing, customer storytelling, and amplifying authentic customer voices.
  • Motivated by experimentation and iteration, with a mindset of testing new ideas, learning quickly from results, and refining what works.

Benefits

  • Competitive salary
  • Comprehensive healthcare benefits
  • Flexible Spending Account (FSA)
  • Flexible work schedule
  • Employee Assistance Program (EAP)
  • Flexible Time Off and Parental Leave
  • Monthly, quarterly, and annual social and team building events
  • Monthly internet reimbursement

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