Buyers Edge Platform: the leading foodservice Digital Procurement Network, powered by data, software, and collaboration.

Restaurant Account Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 501-1,000H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

82 days ago

Salary

Not specified

Bachelor Degree2 yrs expEnglish

Job Description

• Ensure the retention and stability of restaurant accounts within your book of business and across the Dinova network. • Maintain regular communication with restaurant partners to address service needs, resolve issues, and foster long-term loyalty. • Foster relationships with existing restaurant partners to identify opportunities for network expansion. • Analyze your book of business to uncover trends and recommend new restaurant locations for the network. • Collaborate with sales and account management teams to develop and execute upsell strategies. • Monitor and manage the shared Restaurant Services team queue, triaging and resolving incoming partner and client requests. • Provide support to TechTouch accounts that do not have dedicated account managers. • Assist the team in managing private dining requests from corporate clients, prioritizing in network restaurant options.

Job Requirements

Bachelor’s degree in business, Hospitality, Marketing, or a related field is preferred.
2+ years in account management, customer success, sales, or hospitality management, with a focus on restaurants or foodservice preferred.
Strong relationship-building and communication skills to engage partners and clients effectively.
Analytical mindset to identify growth opportunities and interpret performance data.
Create and present the “brand success story” in a way that conveys mutual value between the Dinova and restaurant partnership.
Proven ability to manage multiple accounts, priorities, and inquiries in a fast-paced environment.
Proficiency with programs such as Excel, PowerPoint, CRM systems.

Benefits

Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
Grow with us. Enjoy strong training, development, and competitive pay.
Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.