• Execute technical onboarding activities for new and expanding customers, including product setup, configuration, and initial workflow validation. • Guide customers through early adoption milestones to ensure successful first use and confidence with Magnet products. • Support customers during the critical post-purchase phase to accelerate time-to-value and adoption. • Serve as a technical onboarding resource for Customer Success Managers and customers, providing guidance on product functionality, workflows, and best practices. • Deliver product walkthroughs, onboarding sessions, and targeted technical demonstrations tailored to customer environments. • Translate technical concepts clearly for both technical and non-technical customer audiences. • Maintain strong working knowledge of Magnet’s product portfolio and common customer use cases. • Partner closely with Customer Success Managers to align onboarding activities with customer goals and success plans. • Collaborate with Support and the Customer Success Escalation Lead to ensure a smooth handoff when technical issues fall outside onboarding scope. • Work with Support, QA, and internal teams to ensure a seamless transition from deployment to post-deployment usage. • Identify and surface early adoption challenges, risks, or gaps to CSMs and the Customer Success Escalation Lead for proactive resolution. • Capture customer feedback during onboarding and early adoption and share insights with internal teams to improve processes and customer experience. • Assist in creating and maintaining onboarding documentation, internal playbooks, and enablement materials for the Customer Success team. • Support training efforts for Customer Success Managers related to onboarding workflows, product updates, and early-stage customer challenges.