• Lead and nurture day-to-day client relationships to ensure satisfaction and long-term partnerships • Act as the primary liaison between clients and internal teams, ensuring effective communication and alignment on project goals • Collaborate with strategy, design, technology, and production teams to deliver solutions that meet client expectations and drive business goals • Partner on overall account health, including quarterly and annual account planning • Translate client business goals into agency strategy • Address and resolve client issues promptly, ensuring a seamless client experience • Partner with your production lead to oversee scopes, budgets, and cross-functional teams to ensure projects are delivered efficiently and profitably • Support account growth by identifying opportunities to expand client relationships into new service areas • Anticipate and resolve client challenges with clarity, urgency, and sound judgment • Ensure that all deliverables meet quality standards and deadlines set by the client • Maintain a comprehensive understanding of clients' business needs and industry trends to offer proactive advice and solutions