• Manage, mentor, and develop a team of Customer Account Managers to meet and exceed revenue targets for renewals, upsells, and cross-sell of Redwood products. • Drive and exceed team performance across key KPIs: Gross Dollar Retention (GDR) + price increases, logo retention, expansion revenue, and professional services growth. • Develop and implement strategies to expand Redwood’s footprint within existing accounts and accelerate revenue growth. • Align Customer Account Management objectives with company priorities through close partnership with Sales Leadership and the Executive Leadership Team. • Collaborate with cross-functional teams—including Product, Professional Services, Support, and Marketing—to ensure successful customer outcomes and identify new growth opportunities. • Track, analyze, and report on key performance metrics to assess team success and adapt strategies as needed. • Build and strengthen executive-level relationships within customer accounts to support retention, expansion, and long-term account health. • Identify new opportunities through customer insights, usage patterns, and renewal signals. • Develop and deliver training programs to equip CAMs with the product knowledge, commercial acumen, and skills needed to succeed. • Foster a culture of collaboration, accountability, and customer-centricity across the Customer Account Management organization.