• Own and execute First Due’s client-facing communications strategy to users. • Create, manage, and distribute user-enabled communications including product releases, feature announcements, and platform updates. • Draft and deliver critical alerts and system notifications with a focus on clarity, accuracy, and timeliness. • Develop and manage ongoing customer email campaigns, newsletters, and targeted communications. • Translate technical product updates into clear, actionable messaging for first responder audiences. • Manage communication schedules, content calendars, and send cadence across multiple channels. • Segment audiences to ensure relevant messaging reaches the appropriate users and roles. • Partner cross-functionally with Product, Support, Training, Sales, and Marketing teams to align messaging and timing. • Ensure all communications maintain consistent tone, branding, and alignment with First Due’s mission. • Monitor engagement metrics and user feedback to continuously optimize communication effectiveness. • Serve as the internal subject-matter expert for client communications and content standards. • Represent the voice of first responders by ensuring communications support operational readiness and customer success.